Privacy Policy
How RPHGMCH Handles Your Information.
Information We Collect
The RPHGMCH website collects only the minimum information necessary for its stated purposes.
Contact Forms
When you submit a grievance or query through the website's contact form, we collect your name, contact number, category of enquiry, and the message text. This information is used solely to respond to your submission.
Visitor Counter
The website maintains an anonymous visitor counter to track overall usage. No personally identifiable information is collected through the visitor counter. IP addresses, if logged, are anonymised before storage.
Cookies
This website uses session cookies only (see Section 3 below). No persistent tracking cookies, no third-party advertising cookies, and no cross-site tracking identifiers are used.
How We Use Your Information
Information collected is used only for the purposes described below.
Responding to Queries
Contact form submissions are used exclusively to respond to your query, complaint, or grievance. Your information is shared with the relevant departmental officer at RPHGMCH only to the extent necessary to address your submission.
Improving Services
Aggregated, anonymised usage statistics (page visits, most-accessed sections) are used to understand how visitors use the website and to improve its content and structure. No individual user profiles are built.
Statutory Compliance
RPHGMCH may share information with government authorities, regulators, or law enforcement agencies where required by law. This includes responding to RTI applications and audit requirements under applicable Indian law.
No Third-party Sharing
We do not sell, rent, or share your personal information with third parties for commercial, marketing, or advertising purposes. Information is not transferred to any private entity outside of statutory requirements.
Cookies Policy
Details of the cookies used on this website.
Session Cookies Only
This website uses session cookies only. Session cookies are temporary and are automatically deleted when you close your browser. They are used to maintain your text size preference (A+ / A / A−) and language selection during your visit.
| Cookie Name | Purpose | Type | Expiry |
|---|---|---|---|
rphgmch_font |
Stores text size preference | Session | Browser close |
rphgmch_lang |
Stores language preference | Session | Browser close |
You can disable cookies in your browser settings. Disabling cookies will not prevent you from accessing any part of this website, though your preferences will not be saved between visits.
Data Retention
How long we retain information collected through this website.
Contact Form Submissions
Form submissions (grievances, queries) are retained for 1 year from the date of submission, then permanently purged from the system. Grievances escalated to legal or regulatory proceedings may be retained longer as required by law.
Retained: 1 yearServer Access Logs
Web server access logs (including anonymised IP addresses, page request timestamps, and user agent strings) are retained for 90 days for security and diagnostic purposes, then automatically deleted.
Retained: 90 days